Mercedes-Benz CAC, a Daimler company
Technical Specialist I - XENTRY UHD Backdesk
- Specialize in Retail Data Storage and Open Shell Product
- Dignose and provide solutions for incoming IT and software-related issues regarding Daimler products
- Perform or assist remote sessions to fix complex IT and operating system issues
- Hold meetings on a regular basis to provide feedback on existing Daimler software and hardwares to developers
- Participate in corporate projects with internal and external stakeholders to set the correct path for developing future products
Maastricht, the Netherlands
Dec 2019 ~
Mercedes-Benz CAC, a Daimler company
Technical Support Representative I - XENTRY UHD Frontdesk
- Handled incoming technical cases from technicians and respond to the quireis in a timely professional manner
- Analyzed and investigated issues making use of acquired knowledge and available tools
- If necessary, coordinated with internal stakeholders to resolve complex enquiries and complaints about support products
Maastricht, the Netherlands
Sep 2018 ~ Dec 2019
Bright Network
Technology Intern
- Got some valuable industry insight into SW engineering roles from representatives from Google, Amazon, Bloomberg, Vodaphone, Accenture, and Goldman Sachs
- Completed a tech work sample and provided feedback to a peer
Online
July 2020 ~ July 2020
Initiatives of Change - Switzerland
Head of Forum Secretariat
- A manager of an international NGO which hosts large-scale global conferences and trainings every summer
- Acted as a contact person for VIPs at the conferences, managing the whole process of events as a supervisor
- Supervised, trained and evaluated a team of 3 who provided administrative service to external conference teams
- Successfully finished 5 international conferences, with about 1000 participants from all over the world
Caux, Switzerland
June - July 2017